Outage in HighLevel

P0: Widespread Synchronization Failure Across Services

Resolved Minor
May 20, 2025 - Started about 19 hours ago - Lasted 23 minutes

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Outage Details

We are currently facing a P0 incident involving widespread synchronization issues across multiple services. The issue began around 9:15 AM IST and is actively impacting platform functionality and data integrity.

Latest HighLevel outages

Dashboard not loading, multiple reports of login issues. - about 1 hour ago
Voice AI services degraded - about 18 hours ago
A P0 issue has been identified in the Voice AI system where the agent stops responding after the first few questions. - 2 days ago
A P0 issue has been identified in the Voice AI system where the agent stops responding after the first few questions. Following the silence, no further interaction occurs, and the call automatically ends after 30–40 seconds. - 2 days ago
Sub-accounts settings > Phone integration in agency view - degraded - 2 days ago

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