Outage in Hivebrite

Global outage on us-sandbox

Resolved Major

November 17, 2025 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

Our platform is currently experiencing technical issues that are preventing users and admins from accessing our US sandbox. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.

Components affected

Hivebrite US sandbox servers

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/18/2025 08:39PM

The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding.
Please reach out to our support team if you have additional questions.

MONITORING 2 months ago - at 11/18/2025 10:33AM

We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow.
Thank you for your cooperation.

IDENTIFIED 3 months ago - at 11/17/2025 05:42PM

The synchronization between our search engine and the database is stopped. A fix will be implemented tomorrow morning (before 12:00PM CET).

IDENTIFIED 3 months ago - at 11/17/2025 05:20PM

We have identified the cause of the incident and are working on the resolution. Updates will be provided as progress is made.
Thank you for your understanding.

INVESTIGATING 3 months ago - at 11/17/2025 04:40PM

Our platform is currently experiencing technical issues that are preventing users and admins from accessing our US sandbox. There is no impact to existing customer data.
We apologize for the inconvenience and are working to resolve this as soon as possible.

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