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Outage in Hivebrite

Third party issue - New tickets can't be filed

Resolved Minor
January 22, 2026 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing an issue with our third-party handling our support tickets. We are currently investigating the issue. If you have any urgent tickets to create for now, please contact your CSM.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/22/2026 05:58PM

This incident has been resolved. You can submit tickets to our support team as usual.
Thank you for your understanding.

INVESTIGATING 3 months ago - at 01/22/2026 05:03PM

We are experiencing an issue with our third-party handling our support tickets.
We are currently investigating the issue.
If you have any urgent tickets to create for now, please contact your CSM.

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