Outage in Hiver

Hiver extension is not working. It is taking longer than expected to deploy the fix. We shall have an update within the next 120 minutes.

Resolved Major

November 02, 2022 - Started about 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

Hiver Notification Services Hiver Web App Hiver Email Sync Hiver Analytics

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 11/02/2022 09:52PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 11/02/2022 09:51PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 11/02/2022 09:28PM

Hiver extension is not working. It is taking longer than expected to deploy the fix. We shall have an update within the next 120 minutes.

INVESTIGATING about 2 years ago - at 11/02/2022 08:06PM

Hiver extension is not loading. Due to the complexity of the issue, it is taking more time to roll out a fix. We will share the next update within 60 minutes.

INVESTIGATING about 2 years ago - at 11/02/2022 08:04PM

We are currently investigating this issue.

IDENTIFIED about 2 years ago - at 11/02/2022 06:58PM

Hiver extension is not loading, we have identified the root cause. We will update you within 60 minutes.

INVESTIGATING about 2 years ago - at 11/02/2022 06:57PM

Hiver extension is not loading, we have identified the root cause. We will update you within 60 minutes.

INVESTIGATING about 2 years ago - at 11/02/2022 05:59PM