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Outage in Hiver

Unable to Change Status and Assign Emails in Hiver for Gmail

Resolved Major
May 13, 2026 - Started about 1 month ago - Lasted 30 minutes
Official incident page

Incident Report

We are currently investigating an issue where some users are unable to change email statuses and assign emails in Hiver for Gmail. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and will continue to share updates here as we make progress.
Components affected
Hiver Web App

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/13/2026 08:16AM

The issue affecting the ability to change email statuses and assign emails in Hiver for Gmail has now been resolved. Our engineering team has implemented the fix, and services are operating normally again.

IDENTIFIED about 1 month ago - at 05/13/2026 08:13AM

We have identified the cause of the issue affecting the ability to change email statuses and assign emails in Hiver for Gmail. Our engineering team is currently working on implementing a fix and restoring full functionality as quickly as possible.

INVESTIGATING about 1 month ago - at 05/13/2026 08:08AM

We are currently investigating an issue where some users are unable to change email statuses and assign emails in Hiver for Gmail. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.

We apologize for the inconvenience and will continue to share updates here as we make progress.

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