Outage in HMH

Delay in Manual Assessment Scoring on Ed

Minor
October 06, 2025 - Started 6 days ago
Official incident page

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Outage Details

Please be advised that some teachers in Ed may experience a delay in the ability to manually score an assessment item. No data has been lost, only the ability to manually score by the teacher has been delayed. We are investigating the issue and updates will be provided here when more information is available.
Components affected
HMH Assignments
Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 10/10/2025 04:09PM

Processing of impacted assessments continues successfully and as they are processed will appear on Ed. These activities will continue over the weekend and we will provide another update on Monday.

IDENTIFIED 3 days ago - at 10/09/2025 05:20PM

Processing of impacted assessments continues successfully and as they are processed will appear on Ed. Thank you for your patience.

IDENTIFIED 4 days ago - at 10/08/2025 03:57PM

HMH Engineering teams continue to restore delayed assessments and as this work continues, impacted assessments will be available for scoring on Ed. If an assessment is not yet visible on Ed, please check again later. And as a reminder, there is no loss of assessment data. We will provide a daily update on this page until the issue is resolved.

IDENTIFIED 5 days ago - at 10/07/2025 08:29PM

We continue working to address the delays for manual scoring and will provide another update once more information is available.

IDENTIFIED 6 days ago - at 10/06/2025 08:04PM

We continue working to address the delays for manual scoring and expect to provide an update tomorrow morning at 9:00AM ET.

IDENTIFIED 6 days ago - at 10/06/2025 06:18PM

Our teams continue working to address the delays for manual scoring as our top priority. Thank you for your continued patience.

IDENTIFIED 6 days ago - at 10/06/2025 04:16PM

We have identified an issue impacting manual scoring. Some completed assessments are delayed, and teachers are unable to manually score items. We are working to address this issue as quickly as possible.

INVESTIGATING 6 days ago - at 10/06/2025 01:55PM

Please be advised that some teachers in Ed may experience a delay in the ability to manually score an assessment item. No data has been lost, only the ability to manually score by the teacher has been delayed.

We are investigating the issue and updates will be provided here when more information is available.

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