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Outage in HMH

Ed Login Issue

Resolved Minor
May 29, 2026 - Started 20 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

The HMH Ed platform experienced login issues over 77 hours, with users encountering blank pages after login and intermittent session interruptions that prevented normal access to the platform. The service was stabilized on May 29th with users able to access the platform again, followed by continued monitoring to ensure stability. The incident was fully resolved on June 1st with all services operating as expected.

We are investigating an issue impacting access to the Ed platform, including blank pages after login and intermittent session interruptions. Our teams are continuing to investigate and work towards a resolution. This page will be updated as we know more.
Components affected
HMH Login

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 06/01/2026 07:20PM

This incident has been resolved. We have not observed any further impact, and all services are operating as expected. We will continue to monitor to ensure ongoing stability.

MONITORING 17 days ago - at 06/01/2026 02:37PM

We have not observed a recurrence of this issue this morning and services are currently operating as expected. We will continue to monitor closely to ensure stability before marking this incident as resolved. We will provide another update if conditions change.

MONITORING 20 days ago - at 05/29/2026 04:59PM

The Ed platform remains stable and users continue to access without interruption. We are continuing to closely monitor system performance to ensure stability.

MONITORING 20 days ago - at 05/29/2026 02:42PM

Some users experienced issues accessing the Ed platform earlier today. The issue has now stabilized, and users are able to access the platform. Our teams continue to monitor and investigate the system.

INVESTIGATING 20 days ago - at 05/29/2026 02:10PM

We are investigating an issue impacting access to the Ed platform, including blank pages after login and intermittent session interruptions. Our teams are continuing to investigate and work towards a resolution. This page will be updated as we know more.

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