Outage in HMH
Contact Center: Intermittent Issues
Resolved MinorIncident Report
We are currently investigating an issue where some incoming calls to HMH Technical Support and Customer Service are being dropped. We’ve engaged with our vendor partner and are working to resolve this issue as soon as possible.
If you experience any issues contacting us by phone, please follow this link for alternative support options: https://support.hmhco.com/s/contactsupport.
Thank you for your patience and we apologize for any inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/29/2026 08:02PM
The root cause of this incident has been identified and addressed. The incident is now resolved.
INVESTIGATING
3 months ago - at 01/29/2026 07:35PM
We are working diligently with our vendor partner to resolve this issue as soon as possible and will provide additional updates as they become available. Thank you again for your patience.
INVESTIGATING
3 months ago - at 01/29/2026 04:10PM
We are currently investigating an issue where some incoming calls to HMH Technical Support and Customer Service are being dropped. We’ve engaged with our vendor partner and are working to resolve this issue as soon as possible.
If you experience any issues contacting us by phone, please follow this link for alternative support options: https://support.hmhco.com/s/contactsupport.
Thank you for your patience and we apologize for any inconvenience.
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