Outage in Hologram
Cellular connectivity interruption on some SIM cards
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
We are seeing traffic properly being rerouted away from the broken link and succeeding, and close to normal levels. We will continue monitoring this new route with our partners.
After reviewing different approaches with our upstream partners, they have started routing traffic via a different link. We don't have an ETA yet to full resolution but we are seeing some 4G registrations succeed.
Our upstream partners have traced the incident to a cut MedNautilus fiber cable and are working to reroute traffic
We are seeing an issue preventing some SIM cards with the 8935* prefix from being able to attach to the network and pass data. We have escalated this to upstream carrier partners and they are actively investigating.
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