Outage in Hologram

G3 SIM new Activations Unable to Establish Data Sessions

Resolved Major
May 08, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We’re currently investigating an issue affecting new G3 SIM activations. Devices with ICCIDs starting with 89464 are unable to obtain an IP address, which prevents them from establishing data sessions. This issue does not impact previously activated G3 SIMs or SIMs on other profiles. Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.
Components affected
Hologram SMS Hologram Cellular Network
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/08/2025 09:22PM

The issue has been resolved.

MONITORING about 1 month ago - at 05/08/2025 08:39PM

We identified the issue and applied a fix, new sim activations should be able to open data sessions. We're monitoring.

INVESTIGATING about 1 month ago - at 05/08/2025 05:48PM

We’re currently investigating an issue affecting new G3 SIM activations. Devices with ICCIDs starting with 89464 are unable to obtain an IP address, which prevents them from establishing data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Latest Hologram outages

Incident: G2 Profile (89357*) Connectivity Disruption - 4 days ago
Delayed SIM Operations for G1 Profiles - 23 days ago
Delayed operations on G2 profiles - 25 days ago
Some new G3 SIM Activations might be unable to establish data sessions - about 1 month ago
Billing Issue: Duplicate SIM Charges on Renewal - about 1 month ago

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