Outage in Hologram

G3 SIM new Activations Unable to Establish Data Sessions

Resolved Major

May 08, 2025 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently investigating an issue affecting new G3 SIM activations. Devices with ICCIDs starting with 89464 are unable to obtain an IP address, which prevents them from establishing data sessions. This issue does not impact previously activated G3 SIMs or SIMs on other profiles. Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Components affected

Hologram Cellular Network Hologram SMS

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/08/2025 09:22PM

The issue has been resolved.

MONITORING 12 months ago - at 05/08/2025 08:39PM

We identified the issue and applied a fix, new sim activations should be able to open data sessions. We're monitoring.

INVESTIGATING 12 months ago - at 05/08/2025 05:48PM

We’re currently investigating an issue affecting new G3 SIM activations. Devices with ICCIDs starting with 89464 are unable to obtain an IP address, which prevents them from establishing data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Latest Hologram outages

Delayed reporting on US2 profiles (ICCID prefix 89148) - 5 days ago

API maintenance extended. - 16 days ago

Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago

Partial Global-3 (Prefix 8946*) Outage - about 1 month ago

Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago

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