Outage in Hologram

G3 SIM new Activations Unable to Establish Data Sessions

Resolved Major
May 08, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently investigating an issue affecting new G3 SIM activations. Devices with ICCIDs starting with 89464 are unable to obtain an IP address, which prevents them from establishing data sessions. This issue does not impact previously activated G3 SIMs or SIMs on other profiles. Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.
Components affected
Hologram SMS Hologram Cellular Network

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/08/2025 09:22PM

The issue has been resolved.

MONITORING 6 months ago - at 05/08/2025 08:39PM

We identified the issue and applied a fix, new sim activations should be able to open data sessions. We're monitoring.

INVESTIGATING 6 months ago - at 05/08/2025 05:48PM

We’re currently investigating an issue affecting new G3 SIM activations. Devices with ICCIDs starting with 89464 are unable to obtain an IP address, which prevents them from establishing data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Latest Hologram outages

Service degradation on US PoP for G2 (89357*) profiles - 2 days ago
UK degraded connectivity on G1 profile (ICCID prefix 8944*) - 8 days ago
Persistent issues with most services - 11 days ago
Incident: G2 Profile (89357*) Connectivity Disruption - 12 days ago
Intermittent data sessions on G2 (89357*) - 22 days ago

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