Some new G3 SIM Activations might be unable to establish data sessions

We’ve identified the issue impacting new G3 SIM activations (ICCIDs starting with 89464*) where some SIMs were unable to establish data sessions.

A temporary fix has been implemented. Impacted SIMs should now be able to open data sessions; however, there may still be a delay of a few hours after activation before full connectivity is established. This only affects a subset of new G3 activations — not all are impacted.

Our team will continue working over the weekend to identify and implement a permanent fix.

We appreciate your patience and will provide further updates as progress is made.

We’re currently investigating an issue affecting new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.