Outage in Hologram
Incident: G2 Profile (89357*) Connectivity Disruption
Resolved Major
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Outage Details
We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting Diameter and SS7 traffic, which may result in:
• Failed or delayed SIM registrations
• Loss of connectivity for some devices
• Inability to establish new data sessions
Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.
We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/11/2025 04:00PM
This incident has been resolved.
MONITORING
1 day ago - at 06/11/2025 01:22PM
We are seeing traffic is back to normal levels and our upstream partner has confirmed the issue is now resolved. We are closely monitoring for the time being and we'll provide another update shortly.
INVESTIGATING
2 days ago - at 06/11/2025 12:02PM
We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting Diameter and SS7 traffic, which may result in:
• Failed or delayed SIM registrations
• Loss of connectivity for some devices
• Inability to establish new data sessions
Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.
We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Latest Hologram outages
Delayed SIM Operations for G1 Profiles - 22 days ago
Delayed operations on G2 profiles - 23 days ago
Some new G3 SIM Activations might be unable to establish data sessions - about 1 month ago
Billing Issue: Duplicate SIM Charges on Renewal - about 1 month ago
Data Usage Reporting Delay - about 1 month ago
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