Outage in Hologram
Incident: G2 Profile (89357*) Connectivity Disruption
Resolved MajorIncident Report
We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting Diameter and SS7 traffic, which may result in:
• Failed or delayed SIM registrations
• Loss of connectivity for some devices
• Inability to establish new data sessions
Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.
We apologize for the disruption and appreciate your patience as we work to resolve the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/11/2025 04:00PM
This incident has been resolved.
MONITORING
11 months ago - at 06/11/2025 01:22PM
We are seeing traffic is back to normal levels and our upstream partner has confirmed the issue is now resolved. We are closely monitoring for the time being and we'll provide another update shortly.
INVESTIGATING
11 months ago - at 06/11/2025 12:02PM
We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting Diameter and SS7 traffic, which may result in:
• Failed or delayed SIM registrations
• Loss of connectivity for some devices
• Inability to establish new data sessions
Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.
We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Latest Hologram outages
API maintenance extended. - 16 days ago
Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago
Partial Global-3 (Prefix 8946*) Outage - about 1 month ago
Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago
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