Outage in Hologram
Delay in data usage reporting
Resolved Minor
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Outage Details
Parts of Dashboard's usage reporting are experiencing delays and have not been updated since approximately 22:00 UTC on 6/18. The following reports are affected:
1. All reports in the Usage tab
2. the "Data usage" tab of the SIM Details page
We have identified the root cause and are working with one of our data warehousing vendors to resolve the issue.
Connectivity and billing are not affected.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/20/2025 03:59AM
This incident has been resolved.
IDENTIFIED
6 days ago - at 06/19/2025 01:37AM
Parts of Dashboard's usage reporting are experiencing delays and have not been updated since approximately 22:00 UTC on 6/18. The following reports are affected:
1. All reports in the Usage tab
2. the "Data usage" tab of the SIM Details page
We have identified the root cause and are working with one of our data warehousing vendors to resolve the issue.
Connectivity and billing are not affected.
Latest Hologram outages
Incident: G2 Profile (89357*) Connectivity Disruption - 13 days ago
Delayed SIM Operations for G1 Profiles - about 1 month ago
Delayed operations on G2 profiles - about 1 month ago
Some new G3 SIM Activations might be unable to establish data sessions - about 2 months ago
Billing Issue: Duplicate SIM Charges on Renewal - about 2 months ago
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