Outage in Hologram

Billing Issue: Duplicate SIM Charges on Renewal

Resolved Minor

June 26, 2025 - Started 10 months ago - Lasted about 18 hours
Official incident page

Incident Report

We’ve identified an issue where some SIMs are being charged their monthly recurring cost (MRC) multiple times during their billing cycle renewal. Our team is actively investigating the root cause and working to implement a fix. Once the issue has been resolved, we will apply any necessary billing corrections to impacted accounts. If you have any questions please reach out to support@hologram.io. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/27/2025 03:37PM

The billing incident has been resolved and we will issue further communication and next steps.

MONITORING 10 months ago - at 06/27/2025 02:29AM

A fix to prevent further duplicate MRC charges has been deployed and we are closely monitoring.

INVESTIGATING 10 months ago - at 06/26/2025 09:29PM

We’ve identified an issue where some SIMs are being charged their monthly recurring cost (MRC) multiple times during their billing cycle renewal. Our team is actively investigating the root cause and working to implement a fix.

Once the issue has been resolved, we will apply any necessary billing corrections to impacted accounts.

If you have any questions please reach out to support@hologram.io.

Thank you for your patience and understanding.

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