Outage in Hologram

Billing Issue: Duplicate SIM Charges on Renewal

Resolved Minor
June 26, 2025 - Started 6 days ago - Lasted about 18 hours
Official incident page

Need to monitor Hologram outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Hologram, and never miss an outage again.
Start Free Trial

Outage Details

We’ve identified an issue where some SIMs are being charged their monthly recurring cost (MRC) multiple times during their billing cycle renewal. Our team is actively investigating the root cause and working to implement a fix. Once the issue has been resolved, we will apply any necessary billing corrections to impacted accounts. If you have any questions please reach out to support@hologram.io. Thank you for your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 06/27/2025 03:37PM

The billing incident has been resolved and we will issue further communication and next steps.

MONITORING 6 days ago - at 06/27/2025 02:29AM

A fix to prevent further duplicate MRC charges has been deployed and we are closely monitoring.

INVESTIGATING 6 days ago - at 06/26/2025 09:29PM

We’ve identified an issue where some SIMs are being charged their monthly recurring cost (MRC) multiple times during their billing cycle renewal. Our team is actively investigating the root cause and working to implement a fix.

Once the issue has been resolved, we will apply any necessary billing corrections to impacted accounts.

If you have any questions please reach out to support@hologram.io.

Thank you for your patience and understanding.

Latest Hologram outages

Delay in data usage reporting - 14 days ago
Incident: G2 Profile (89357*) Connectivity Disruption - 21 days ago
Delayed SIM Operations for G1 Profiles - about 1 month ago
Delayed operations on G2 profiles - about 1 month ago
Some new G3 SIM Activations might be unable to establish data sessions - about 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook