Outage in Hologram

G2 Profile (89357*) Connectivity Disruption

Resolved Major
July 03, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available. We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Components affected
Hologram Cellular Network Hologram SMS

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/03/2025 12:29PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 07/03/2025 09:33AM

We are seeing traffic improve and our upstream partners continue to work to stabilize connections. We are closely monitoring for the time being and we'll provide another update shortly.

INVESTIGATING 4 months ago - at 07/03/2025 07:15AM

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in:
• Failed or delayed SIM registrations
• Loss of connectivity for some devices
• Inability to establish new data sessions

Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.

We apologize for the disruption and appreciate your patience as we work to resolve the issue.

Latest Hologram outages

UK degraded connectivity on G1 profile (ICCID prefix 8944*) - 1 day ago
Persistent issues with most services - 4 days ago
Incident: G2 Profile (89357*) Connectivity Disruption - 6 days ago
Intermittent data sessions on G2 (89357*) - 15 days ago
Partial Outage - Global-1 SIMs/profiles (ICCID prefix 89445*) - 15 days ago

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