Outage in Hologram

Partial Outage - G1 SIMs/profiles (prefix 8944*)

Resolved Major
July 28, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

We're currently experiencing a partial outage on our cellular network specific to our G1 profiles (sims/profiles with ICCID prefix 8944*). We're working closely with our upstream partners to get this resolved as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/28/2025 08:33PM

This incident has been resolved.

MONITORING 3 months ago - at 07/28/2025 07:30PM

A fix has been implemented and we are now seeing clear improvements in our network.

Customers should begin to notice improved connectivity and fewer session failures. While performance has improved, we are continuing to monitor the network closely over the next few hours to ensure full stability.

INVESTIGATING 3 months ago - at 07/28/2025 03:00PM

We're currently experiencing a partial outage on our cellular network specific to our G1 profiles (sims/profiles with ICCID prefix 8944*).
We're working closely with our upstream partners to get this resolved as soon as possible.

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