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This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently experiencing delays in SIM-related operations due to an increased backlog. This may impact the following services:
• SIM activations
• State changes (e.g., suspensions, reactivations)
• Plan changes
Our team is actively working to process the backlog and restore normal operation times as soon as possible. We apologize for any inconvenience and appreciate your patience.
For urgent requests or further assistance, please reach out to our support team.
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