Outage in Hologram
Delayed SIM Operations
Resolved MinorIncident Report
We are currently experiencing delays in SIM-related operations due to an increased backlog. This may impact the following services:
• SIM activations
• State changes (e.g., suspensions, reactivations)
• Plan changes
Our team is actively working to process the backlog and restore normal operation times as soon as possible. We apologize for any inconvenience and appreciate your patience.
For urgent requests or further assistance, please reach out to our support team.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/28/2025 09:19PM
This incident has been resolved.
IDENTIFIED
9 months ago - at 07/28/2025 08:22PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 months ago - at 07/28/2025 07:59PM
We are currently experiencing delays in SIM-related operations due to an increased backlog. This may impact the following services:
• SIM activations
• State changes (e.g., suspensions, reactivations)
• Plan changes
Our team is actively working to process the backlog and restore normal operation times as soon as possible. We apologize for any inconvenience and appreciate your patience.
For urgent requests or further assistance, please reach out to our support team.
Latest Hologram outages
API maintenance extended. - 16 days ago
Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago
Partial Global-3 (Prefix 8946*) Outage - about 1 month ago
Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago
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