Outage in Hologram
Service Degradation: SIM operations on US2 profiles (Verizon)
Minor
August 26, 2025 - Started 9 days ago
Official incident page
Official incident page
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Outage Details
Customers using Verizon direct profiles may see:
• Errors or long delays for state changes (activate/deactivate/suspend/resume)
• Failed or delayed plan changes
We're seeing increased error rates and latency from the upstream Verizon provisioning interface, leading to intermittent failures on SIM operations initiated via the Dashboard and API.
Latest Updates ( sorted recent to last )
INVESTIGATING
9 days ago - at 08/26/2025 08:24PM
Customers using Verizon direct profiles may see:
• Errors or long delays for state changes (activate/deactivate/suspend/resume)
• Failed or delayed plan changes
We're seeing increased error rates and latency from the upstream Verizon provisioning interface, leading to intermittent failures on SIM operations initiated via the Dashboard and API.
Latest Hologram outages
Network Maintenance - 2 days ago
Delayed SIM Operations - 7 days ago
Delayed SIM Operations - about 1 month ago
Partial Outage - G1 SIMs/profiles (prefix 8944*) - about 1 month ago
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