Outage in Hologram
Service Degradation: SIM operations on US2 profiles (Verizon)
Resolved MinorIncident Report
Customers using Verizon direct profiles may see:
• Errors or long delays for state changes (activate/deactivate/suspend/resume)
• Failed or delayed plan changes
We're seeing increased error rates and latency from the upstream Verizon provisioning interface, leading to intermittent failures on SIM operations initiated via the Dashboard and API.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/18/2025 05:43PM
This service degradation has been resolved.
INVESTIGATING
8 months ago - at 08/26/2025 08:24PM
Customers using Verizon direct profiles may see:
• Errors or long delays for state changes (activate/deactivate/suspend/resume)
• Failed or delayed plan changes
We're seeing increased error rates and latency from the upstream Verizon provisioning interface, leading to intermittent failures on SIM operations initiated via the Dashboard and API.
Latest Hologram outages
API maintenance extended. - 16 days ago
Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago
Partial Global-3 (Prefix 8946*) Outage - about 1 month ago
Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago
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