Outage in Hologram

Connectivity issues on G3 SIMs/profiles (89464*)

Resolved Major
October 02, 2025 - Started 22 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*). We are seeing high percentages of packet loss with both existing and new data sessions. We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/02/2025 05:57PM

Issue has been resolved.

INVESTIGATING 22 days ago - at 10/02/2025 02:50PM

We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*). We are seeing high percentages of packet loss with both existing and new data sessions.

We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.

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