Outage in Hologram

Partial Outage - Global-1 SIMs/profiles (ICCID prefix 89445*)

Resolved Major
October 09, 2025 - Started 22 days ago - Lasted about 18 hours
Official incident page

Incident Report

We're currently experiencing a partial outage on our cellular network specific to our G1 profiles (sims/profiles with ICCID prefix 89445*). Impact: • Some subscribers have difficulty attaching to LTE/2G/3G networks • Data and SMS services may be degraded or delayed The issue is currently escalated and we are investigating.
Components affected
Hologram Cellular Network

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 10/10/2025 12:51PM

This incident has been resolved.

MONITORING 22 days ago - at 10/10/2025 12:43AM

Issue has been resolved, we will continue to monitor.

INVESTIGATING 22 days ago - at 10/09/2025 06:36PM

We're currently experiencing a partial outage on our cellular network specific to our G1 profiles (sims/profiles with ICCID prefix 89445*).

Impact:
• Some subscribers have difficulty attaching to LTE/2G/3G networks
• Data and SMS services may be degraded or delayed

The issue is currently escalated and we are investigating.

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