Outage in Hologram

Incident: G2 Profile (89357*) Connectivity Disruption

Resolved Minor
October 19, 2025 - Started 1 day ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available. We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Components affected
Hologram Cellular Network

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/20/2025 12:08AM

This incident has been resolved.

INVESTIGATING about 20 hours ago - at 10/19/2025 05:43PM

This incident has been resolved.

INVESTIGATING 1 day ago - at 10/19/2025 09:36AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/19/2025 09:33AM

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in:
• Failed or delayed SIM registrations
• Loss of connectivity for some devices
• Inability to establish new data sessions

Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.

We apologize for the disruption and appreciate your patience as we work to resolve the issue.

Latest Hologram outages

Intermittent data sessions on G2 (89357*) - 11 days ago
Partial Outage - Global-1 SIMs/profiles (ICCID prefix 89445*) - 11 days ago
Connectivity issues on G3 SIMs/profiles (89464*) - 18 days ago
Reporting delayed - about 1 month ago
Network Maintenance - about 2 months ago

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