Outage in Hologram

Incident: G2 Profile (89357*) Connectivity Disruption

Resolved Minor

October 19, 2025 - Started 5 months ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available. We apologize for the disruption and appreciate your patience as we work to resolve the issue.

Components affected

Hologram Cellular Network

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/20/2025 12:08AM

This incident has been resolved.

INVESTIGATING 5 months ago - at 10/19/2025 05:43PM

This incident has been resolved.

INVESTIGATING 5 months ago - at 10/19/2025 09:36AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 10/19/2025 09:33AM

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in:
• Failed or delayed SIM registrations
• Loss of connectivity for some devices
• Inability to establish new data sessions

Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.

We apologize for the disruption and appreciate your patience as we work to resolve the issue.

Latest Hologram outages

Connectivity issues on Global-3 (G3) profiles (ICCID prefix 894642*) - about 2 hours ago

Connectivity issues on USA-2/Verizon profiles (ICCID prefix 89148*) - 16 days ago

Delayed SIM Operations on Global-1 SIMs - 19 days ago

Partial Global-2 (8935*) outage - 28 days ago

Connectivity outage on US2 (Verizon) profiles (ICCID 89148) - about 2 months ago

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