Outage in Hologram

Incident: G2 Profile (89357*) Connectivity Disruption

Resolved Minor
October 19, 2025 - Started about 1 month ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available. We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Components affected
Hologram Cellular Network

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/20/2025 12:08AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 10/19/2025 05:43PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 10/19/2025 09:36AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 10/19/2025 09:33AM

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in:
• Failed or delayed SIM registrations
• Loss of connectivity for some devices
• Inability to establish new data sessions

Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.

We apologize for the disruption and appreciate your patience as we work to resolve the issue.

Latest Hologram outages

Connectivity Issue with EE - UK (GBRME) - 1 day ago
Service degradation on some G2 (89357*) profiles - 5 days ago
G2 (89357*) Issue with CAT-M Connectivity on Verizon and AT&T (US) - 9 days ago
Connectivity Degradation on G1 Indigo (US / Miami PoP) - 12 days ago
Delayed device and usage reporting - 13 days ago

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