Outage in Hologram

Incident: Delayed Reporting for Data Usage and Session Activity on G3 Profiles (8946*)

Resolved Major

November 04, 2025 - Started 4 months ago - Lasted about 20 hours
Official incident page

Incident Report

We’ve identified an issue affecting G3 SIMs (ICCID prefix 8946*), where new data sessions and usage are not being reported in real time. As a result, affected SIMs may appear disconnected or without recent activity in the dashboard, even while actively passing data. Connectivity and traffic are not impacted, but session and usage reporting are delayed in our systems. Our engineering team is actively working to restore normal reporting behavior.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/05/2025 01:25PM

Data usage reporting is all caught up and resolved

MONITORING 4 months ago - at 11/04/2025 07:01PM

The issue has been mitigated, and usage and session data are now processing normally.
It may take several hours for all delayed records to fully catch up. We’ll continue monitoring system performance before marking this incident as fully resolved.

IDENTIFIED 4 months ago - at 11/04/2025 05:17PM

We’ve identified an issue affecting G3 SIMs (ICCID prefix 8946*), where new data sessions and usage are not being reported in real time. As a result, affected SIMs may appear disconnected or without recent activity in the dashboard, even while actively passing data.

Connectivity and traffic are not impacted, but session and usage reporting are delayed in our systems.

Our engineering team is actively working to restore normal reporting behavior.

Latest Hologram outages

Connectivity issues on Global-3 (G3) profiles (ICCID prefix 894642*) - 2 days ago

Connectivity issues on USA-2/Verizon profiles (ICCID prefix 89148*) - 18 days ago

Delayed SIM Operations on Global-1 SIMs - 22 days ago

Partial Global-2 (8935*) outage - 30 days ago

Connectivity outage on US2 (Verizon) profiles (ICCID 89148) - about 2 months ago

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