Outage in Hologram
Incident: Delayed Reporting for Data Usage and Session Activity on G3 Profiles (8946*)
Resolved MajorIncident Report
We’ve identified an issue affecting G3 SIMs (ICCID prefix 8946*), where new data sessions and usage are not being reported in real time. As a result, affected SIMs may appear disconnected or without recent activity in the dashboard, even while actively passing data.
Connectivity and traffic are not impacted, but session and usage reporting are delayed in our systems.
Our engineering team is actively working to restore normal reporting behavior.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/05/2025 01:25PM
Data usage reporting is all caught up and resolved
MONITORING
6 months ago - at 11/04/2025 07:01PM
The issue has been mitigated, and usage and session data are now processing normally.
It may take several hours for all delayed records to fully catch up. We’ll continue monitoring system performance before marking this incident as fully resolved.
IDENTIFIED
6 months ago - at 11/04/2025 05:17PM
We’ve identified an issue affecting G3 SIMs (ICCID prefix 8946*), where new data sessions and usage are not being reported in real time. As a result, affected SIMs may appear disconnected or without recent activity in the dashboard, even while actively passing data.
Connectivity and traffic are not impacted, but session and usage reporting are delayed in our systems.
Our engineering team is actively working to restore normal reporting behavior.
Latest Hologram outages
API maintenance extended. - 16 days ago
Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago
Partial Global-3 (Prefix 8946*) Outage - about 1 month ago
Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
