Outage in Hologram

Incident: Delayed Reporting for Data Usage and Session Activity on G3 Profiles (8946*)

Major
November 04, 2025 - Started about 8 hours ago
Official incident page

Incident Report

We’ve identified an issue affecting G3 SIMs (ICCID prefix 8946*), where new data sessions and usage are not being reported in real time. As a result, affected SIMs may appear disconnected or without recent activity in the dashboard, even while actively passing data. Connectivity and traffic are not impacted, but session and usage reporting are delayed in our systems. Our engineering team is actively working to restore normal reporting behavior.

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Latest Updates ( sorted recent to last )
MONITORING about 6 hours ago - at 11/04/2025 07:01PM

The issue has been mitigated, and usage and session data are now processing normally.
It may take several hours for all delayed records to fully catch up. We’ll continue monitoring system performance before marking this incident as fully resolved.

IDENTIFIED about 8 hours ago - at 11/04/2025 05:17PM

We’ve identified an issue affecting G3 SIMs (ICCID prefix 8946*), where new data sessions and usage are not being reported in real time. As a result, affected SIMs may appear disconnected or without recent activity in the dashboard, even while actively passing data.

Connectivity and traffic are not impacted, but session and usage reporting are delayed in our systems.

Our engineering team is actively working to restore normal reporting behavior.

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