Outage in Hologram
Service degradation on some G2 (89357*) profiles
Minor
November 14, 2025 - Started 5 days ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue where a small number of G2 profiles are reported to have issues when trying to open new sessions.
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Latest Updates ( sorted recent to last )
IDENTIFIED
1 day ago - at 11/18/2025 06:13PM
We’ve identified the issue. An abnormal spike in signaling activity on our US PGW for G2 profiles (89357*) is causing intermittent failures when devices attempt to establish new sessions. During these spikes, the PGW is running out of available resources, which leads to session setup attempts failing.
We’re working closely with our upstream partners to expand capacity on the PGW and put additional stabilizing measures in place.
We’ll share further updates as this work progresses.
INVESTIGATING
1 day ago - at 11/18/2025 03:13PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 11/14/2025 04:28PM
We are currently investigating an issue where a small number of G2 profiles are reported to have issues when trying to open new sessions.
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