Outage in Hologram

Some new G3 SIM Activations might be unable to establish data sessions

Minor
December 12, 2025 - Started 2 days ago
Official incident page

Incident Report

We’re currently investigating an issue that started around Monday 8th affecting a subset new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions. This issue does not impact previously activated G3 SIMs or SIMs on other profiles. Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.
Components affected
Hologram Cellular Network Hologram SMS

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Latest Updates ( sorted recent to last )
INVESTIGATING 2 days ago - at 12/12/2025 12:59PM

We’re currently investigating an issue that started around Monday 8th affecting a subset new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

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