Outage in Hologram

Some new G3 SIM Activations might be unable to establish data sessions

Resolved Minor

December 12, 2025 - Started 4 months ago - Lasted 3 days
Official incident page

Incident Report

We’re currently investigating an issue that started around Monday 8th affecting a subset new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions. This issue does not impact previously activated G3 SIMs or SIMs on other profiles. Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Components affected

Hologram Cellular Network Hologram SMS

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/15/2025 02:17PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 12/12/2025 12:59PM

We’re currently investigating an issue that started around Monday 8th affecting a subset new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Latest Hologram outages

API maintenance extended. - 7 days ago

Partial Global-2 Outage affecting SIMs with prefix 8935* - 29 days ago

Partial Global-3 (Prefix 8946*) Outage - 29 days ago

Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago

Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profiles - about 1 month ago

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