Outage in Holvi

Fixing an issue with the Holvi Online Store and Top-Ups

Resolved Minor

May 03, 2024 - Started almost 2 years ago - Lasted 3 months
Official incident page

Incident Report

Unfortunately some transactions are being incorrectly displayed in Online Store payments and Top-Ups. Our team is currently working on a fix and we hope to solve this soon.

Components affected

Holvi Online store

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/07/2024 07:05AM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 05/08/2024 04:24PM

We've noticed that some card payments and Top-Ups are taking longer to process than usual. Our team is fixing this. Thanks for your patience!

INVESTIGATING almost 2 years ago - at 05/07/2024 01:32PM

We've noticed that Online Store payments and Top-Ups are taking longer to process than usual. We are still currently working on this to solve the issue. Thanks for your patience!

INVESTIGATING almost 2 years ago - at 05/06/2024 12:03PM

We've noticed that Online Store payments and Top-Ups are taking longer to process than usual. Our team is fixing it. Thanks for your patience!

INVESTIGATING almost 2 years ago - at 05/03/2024 11:53AM

Unfortunately some transactions are being incorrectly displayed in Online Store payments and Top-Ups. Our team is currently working on a fix and we hope to solve this soon.

Latest Holvi outages

Some customers may experience issues confirming card payments - about 1 month ago

Issue with sending e-invoices - 2 months ago

Issues in processing Verification of Payee information for incoming payments to Finnish IBANs. - 6 months ago

Issues with SEPA Instant payments processing - 6 months ago

Issue with incoming SEPA payments in Finland - 7 months ago

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