Outage in Hootsuite Inc.
Bluesky authorization issues
Resolved MajorIncident Report
Summary AI Generated
Hootsuite experienced a major service incident where users encountered generic "500" errors when attempting to add or reconnect Bluesky accounts through the web application. The issue affected Bluesky authorization functionality for approximately 1 hour. The engineering team resolved the problem and confirmed that success rates returned to normal levels, allowing users to connect their Bluesky accounts without errors.
Hello,
We are currently investigating an issue concerning Bluesky connections. Users may experience a generic "500" error when attempting to add or reconnect Bluesky accounts via Hootsuite.
Our engineering team is actively investigating the issue to identify the root cause and path to resolution as soon as possible, and we'll continue to provide further updates as they become available.
We apologize for this inconvenience. Your kind patience and understanding are highly appreciated.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 03/18/2026 03:12PM
After reviewing our logs, we can confirm that success rates have returned to normal levels. The issue affecting Bluesky connections has been resolved, and users should now be able to add or reconnect Bluesky accounts via Hootsuite without encountering errors.
Thank you for your patience and understanding throughout this incident.
INVESTIGATING
8 days ago - at 03/18/2026 02:12PM
Hello,
We are currently investigating an issue concerning Bluesky connections. Users may experience a generic "500" error when attempting to add or reconnect Bluesky accounts via Hootsuite.
Our engineering team is actively investigating the issue to identify the root cause and path to resolution as soon as possible, and we'll continue to provide further updates as they become available.
We apologize for this inconvenience. Your kind patience and understanding are highly appreciated.
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