Outage in Hootsuite Inc.
LinkedIn Authentication Issues
Resolved MajorIncident Report
Summary AI Generated
Hootsuite experienced a major service incident lasting 6.8 hours where users were unable to connect or reconnect LinkedIn accounts due to LinkedIn's internal API instability affecting their profile information endpoint. The issue impacted both Hootsuite's web and mobile applications, preventing authentication and re-authentication attempts for LinkedIn Profiles and Company Pages. The incident was resolved after LinkedIn fixed their API issues, with Hootsuite monitoring the situation throughout the outage.
We are aware of an issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite. LinkedIn is currently experiencing internal API instability that is impacting the profile information endpoint used during the authorization process. Some authentication and re-authentication attempts for LinkedIn Profiles and LinkedIn Company Pages may fail as a result.
This issue originates on LinkedIn's side. We are actively monitoring the situation and will provide updates as they become available.
Thank you for your kind patience and understanding.
Components affected
Hootsuite Inc. Hootsuite Web Application Hootsuite Inc. Hootsuite Mobile ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/20/2026 04:22PM
After an extended monitoring period, we can confirm that the LinkedIn issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite have been resolved. Thanks for your patience.
INVESTIGATING
8 days ago - at 05/20/2026 09:34AM
We are aware of an issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite. LinkedIn is currently experiencing internal API instability that is impacting the profile information endpoint used during the authorization process. Some authentication and re-authentication attempts for LinkedIn Profiles and LinkedIn Company Pages may fail as a result.
This issue originates on LinkedIn's side. We are actively monitoring the situation and will provide updates as they become available.
Thank you for your kind patience and understanding.
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