Outage in Hootsuite Inc.
Assignment issues in Inbox 2.0
Resolved MinorIncident Report
Summary AI Generated
Hootsuite experienced a 1.1-hour incident where users were unable to assign or reassign conversations in Inbox 2.0 through the web application. The mobile app remained functional as a workaround during the outage. The assignment functionality was restored and is now working correctly for all users.
We are currently investigating an issue where users are unable to assign conversations in Inbox 2.0. Users may experience failures when attempting to assign or reassign conversations within the Inbox 2.0 interface. Workaround: the mobile app is unaffected and users should be able to reassign on mobile. Our engineering team is actively investigating the issue to identify the root cause and path to resolution as soon as possible. We apologize for this inconvenience.
Components affected
Hootsuite Inc. Hootsuite Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/29/2026 08:01AM
This incident has been resolved. The Inbox 2.0 assignment functionality is now loading correctly for all users. We apologize for any inconvenience this may have caused.
IDENTIFIED
2 days ago - at 04/29/2026 06:58AM
We are currently investigating an issue where users are unable to assign conversations in Inbox 2.0. Users may experience failures when attempting to assign or reassign conversations within the Inbox 2.0 interface. Workaround: the mobile app is unaffected and users should be able to reassign on mobile. Our engineering team is actively investigating the issue to identify the root cause and path to resolution as soon as possible. We apologize for this inconvenience.
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