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Outage in Hope College System

Moodle and Other Affected Services

Resolved Major
March 06, 2026 - Started 3 days ago - Lasted about 20 hours

Incident Report

We are currently investigating issues loading the 1Hope email login page. If you're already signed in you should have no issue. As a workaround you can go to [accounts.google.com](http://accounts.google.com) and type your whole Hope email address.

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Latest Updates ( sorted recent to last )
INVESTIGATING 3 days ago - at 03/06/2026 12:21PM

We are currently investigating issues loading the 1Hope email login page. If you're already signed in you should have no issue. As a workaround you can go to [accounts.google.com](http://accounts.google.com) and type your whole Hope email address.

IDENTIFIED 3 days ago - at 03/06/2026 12:38PM

We are investigating issues with the server infrastructure supporting these services. We believe 1Hope should be working again. We are currently investigating other services, including printing software in Print u0026 Mail.

IDENTIFIED 3 days ago - at 03/06/2026 12:45PM

1Hope and Print Services restored. We have also found that Spring 2026 Moodle is slower than usual. We are investigating this new issue.

IDENTIFIED 3 days ago - at 03/06/2026 01:28PM

Users are able to access Moodle but is take longer than usual to login. We are currently working on mitigating this issue.

IDENTIFIED 3 days ago - at 03/06/2026 01:46PM

We are finding that going to [1.hope.edu](http://1.hope.edu) is also experiencing issues. The root of the problem is the infrastructure supporting Hope DNS records (how the internet interacts with website URLs) is seeing degraded performance. We know what needs to be fixed and are currently working through that.

IDENTIFIED 3 days ago - at 03/06/2026 02:20PM

1Hope again seems to be operational without issue. Continuing our work with Moodle.

IDENTIFIED 3 days ago - at 03/06/2026 02:54PM

The Summer 2026 Moodle instance is unavailable. Efforts to restore are underway.

MONITORING 3 days ago - at 03/06/2026 03:53PM

Access to Moodle and affected services has been restored. We are continuing to monitor the situation. Please submit a ticket to [helpdesk.hope.edu](http://helpdesk.hope.edu) if you continue to experience issues.

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