Outage in Hornetsecurity
[HSE20251208-01-I] Incident: Partial Service Disruption: AIRV Service
Resolved Minor
December 08, 2025 - Started 2 months ago
- Lasted about 1 hour
Incident Report
We are investigating reports of AIRV being unresponsive for a small subset of our customers' Microsoft Tenants. The cause is currently being analysed in more detail. This can potentially impact outbound email flow for the affected Microsoft Tenants.
Other services are not affected.
Other services are not affected.
Components affected
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Latest Updates ( sorted recent to last )
2 months ago - at 12/08/2025 09:05AM
We are investigating reports of AIRV being unresponsive for a small subset of our customers' Microsoft Tenants. The cause is currently being analysed in more detail. This can potentially impact outbound email flow for the affected Microsoft Tenants.
Other services are not affected.
2 months ago - at 12/08/2025 09:21AM
Root cause has been identified and our developers are working on deploying a fix.
2 months ago - at 12/08/2025 09:41AM
We were able to fix the root cause of the problem. We are now investigating reports that customers who have uninstalled the add-in or deactivated the product via the Control Panel are encountering Microsoft error messages. However, according to our tests, they can still send emails. For the time being, we recommend ignoring the error message while we look into this issue.
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