Hospitality Outage History

A performance issue affected API transactions in the Hospitality service for 2.1 hours. The incident was classified as minor, indicating limited impact on service functionality. The issue has been resolved, restoring normal API transaction performance.

HyperGuest experienced booking failures that prevented customers from completing reservations through the platform. The incident lasted approximately 72.6 hours and was classified as a minor service disruption. The booking system has since been restored to normal operation.

A minor service incident occurred with Paytronix where merchant websites became unreachable. The issue affected customer access to hospitality merchant websites for approximately 1.6 hours. The incident has been resolved and merchant websites are now accessible again.

The Procure Wizard hospitality service experienced an issue where the Classic Ordering Portal was being displayed instead of the expected interface. This was classified as a minor incident that affected the ordering system's user interface. The issue was resolved after 115.1 hours of service disruption.

The Procure Wizard application experienced slow load times, resulting in a minor service disruption that lasted approximately 164.8 hours (about 7 days). This performance issue affected users' ability to efficiently access and use the procurement system. The incident has been resolved, restoring normal load times and system performance.

A subset of Paytronix API customers experienced service degradation for 2.6 hours. The incident was classified as minor, indicating limited impact on affected users' ability to access API functionality. The service has been restored to normal operations.

A vendor-related issue with Paytronix caused partial data delays in hospitality services for 4.8 hours. The incident was classified as minor, indicating limited impact on operations. The service has since been restored to normal functionality.