Hospitality Outage History

A transactional email delay occurred in the hospitality service, lasting 4.8 hours and classified as a minor incident. The delay affected the timely delivery of automated emails such as booking confirmations, receipts, and other transaction-related communications. The incident has been resolved and normal email delivery has been restored.

The Procure Wizard application experienced slow load times, causing a minor service disruption for hospitality operations. The performance issue persisted for approximately 7 days (167.7 hours), impacting users' ability to efficiently access procurement functionality. The incident has been resolved and normal load times have been restored.

The Access EPOS Orders API experienced a minor service incident affecting hospitality operations for 1.6 hours. The API disruption would have impacted order processing and point-of-sale functionality for connected systems. The incident has been resolved and normal service restored.

Paytronix experienced degraded performance affecting API functionality, merchant login capabilities, and transaction processing for a subset of customers. The service disruption lasted 21.5 hours and was classified as a minor incident. The issue has been resolved, restoring normal operations for affected merchant systems and transaction processing.

A scheduled maintenance window was performed on the SHR CRM system affecting only European users. The maintenance was classified as a minor service incident with a duration of 20 minutes. The system has been restored to normal operation following the completion of the maintenance work.

The hospitality service experienced intermittent connectivity issues affecting the CRS (Central Reservation System) and OHIP systems for 18.8 hours. This was classified as a minor incident impacting reservation processing and related hospitality operations. The connectivity issues have been resolved after the extended outage period.

A minor performance issue affected Rotaready, a hospitality service system, for 71 hours. The incident impacted system performance but was classified as minor severity. The issue has been resolved after the extended duration.

A minor service incident occurred with Guestline Rezlynx where cancellations from Gastronovi were not being transmitted properly. The issue affected the hospitality booking system's ability to process cancellation data between the two platforms. The incident lasted approximately 6 days before being resolved.

A minor incident occurred in the CRM system where old campaigns were inadvertently activated, lasting 22.7 hours. The issue affected the hospitality service's campaign management functionality. The incident has been resolved and the status is marked as minor.

A minor service incident occurred with Rezlynx, resulting in "WHOOPS" errors that affected the hospitality system for 1.9 hours. The specific systems and user operations impacted by these errors were not detailed in the incident report. The issue was resolved after approximately 2 hours of downtime.