Hospitality Outage History

The hospitality service experienced intermittent connectivity issues affecting the CRS (Central Reservation System) and OHIP systems for 18.8 hours. This was classified as a minor incident impacting reservation processing and related hospitality operations. The connectivity issues have been resolved after the extended outage period.

A minor incident occurred in the CRM system where old campaigns were inadvertently activated, lasting 22.7 hours. The issue affected the hospitality service's campaign management functionality. The incident has been resolved and the status is marked as minor.

A minor service incident occurred with Rezlynx, resulting in "WHOOPS" errors that affected the hospitality system for 1.9 hours. The specific systems and user operations impacted by these errors were not detailed in the incident report. The issue was resolved after approximately 2 hours of downtime.

Guestline Distribution experienced a technical issue where Travel Zoo bookings processed through Erevmax were failing to properly enter the Property Management System (PMS). This integration failure affected the automated booking flow for Travel Zoo reservations, requiring manual intervention to process these bookings. The issue was resolved after approximately 7 days of service disruption.

The GuestPay point-of-sale payment system experienced payment declines for 3.6 hours, affecting transaction processing capabilities. This minor incident impacted the ability to process customer payments through POS terminals. The issue was resolved after 3.6 hours, restoring normal payment processing functionality.

The Guestline Direct Booking Manager system experienced a technical issue where no availability was being displayed to potential guests attempting to make reservations. This minor incident affected the hotel's online booking capabilities for approximately 15.6 days. The system has since been restored to normal operation.

A minor emergency maintenance event occurred on the EU Maverick hospitality service, lasting 4 minutes. The incident required immediate maintenance intervention to resolve the issue. The service was successfully restored after the brief maintenance window.

The Shop API experienced degraded performance for 1 hour, resulting in a minor service disruption. The hospitality service was affected during this period. The issue has been resolved and normal API functionality has been restored.

A minor outage affected Maverick US hospitality services for approximately 70 hours. The incident impacted normal service operations during this extended period. The outage has been resolved and services have been restored.

The CRS (Central Reservation System) experienced latency issues that lasted 33.2 hours, impacting hospitality operations. This minor incident affected system response times for reservation-related functions. The issue has been resolved after the extended duration.