Core Service Degraded Performance

This incident has been resolved. We apologize for any inconvenience caused

A fix has been implemented and we are monitoring the results.

We are still actively trying to mitigate the issues along to bring back our services back to normal operations.

We are still actively trying to mitigate the issues along with our service providers to bring back our services back to normal operations.

We’ve identified that the issue is being caused by an unexpected large increase in DNS traffic to our infrastructure.

We are still investigating what cause the degraded performance on our service, increasing the scope to add slow response on our hpanel service.

Sorry for the inconvenience

Update we see the increase in impact not just affecting mail but also affecting our DNS service, we are still investigating the issue, sorry for the inconvenience

We’re investigating an issue causing delays in email delivery. Some users may also be unable to view emails after logging in.
All messages are safely queued and will be delivered once the issue is resolved.
We apologize for the inconvenience and appreciate your patience.