Outage in Hotjar

Session ingestion lag

Resolved Minor
November 14, 2024 - Started 12 months ago - Lasted about 21 hours
Official incident page

Incident Report

We're investigating an issue with lagging session ingestion. Sessions may take longer to appear in your account. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Components affected
Hotjar Identify API

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/15/2024 04:28PM

This incident is now resolved. Thanks for bearing with us!

INVESTIGATING 12 months ago - at 11/14/2024 07:18PM

While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC.

We're sorry for the sessions that couldn't be captured. These will be compensated by increasing session capture for the following hours.

INVESTIGATING 12 months ago - at 11/14/2024 07:13PM

While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC.

The lost sessions are compensated by increasing session capture for the following hours.

INVESTIGATING 12 months ago - at 11/14/2024 07:09PM

We're investigating an issue with lagging session ingestion. Sessions may take longer to appear in your account.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

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