Outage in Hotjar

Investigating Issues with Interview Scheduling Timezones

Resolved Minor
September 11, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

Incident Report

Investigating - We have identified an issue with Interviews where the selected timezone for a project is not being applied correctly during participant scheduling. Our team is actively investigating the cause and will provide an update as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/15/2025 02:22PM

This issue has been resolved. A fix was deployed to ensure interview scheduling now correctly uses the timezone set in the project’s settings. We apologize for the inconvenience.

INVESTIGATING about 2 months ago - at 09/11/2025 11:04AM

Investigating - We have identified an issue with Interviews where the selected timezone for a project is not being applied correctly during participant scheduling. Our team is actively investigating the cause and will provide an update as soon as possible.

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