Outage in Hotjar
Potential login issues to Hotjar
Resolved MinorIncident Report
On 22nd January 9.30am UTC we deployed a change that meant users who:
- Created a Contentsquare Account
- Were then invited to a Hotjar Account
Would be unable to login to the Hotjar Account due to a bug on the login process.
On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.
Need to monitor Hotjar outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
42 minutes ago - at 01/28/2026 01:12PM
This incident has been resolved.
MONITORING
about 17 hours ago - at 01/27/2026 08:53PM
On 22nd January 9.30am UTC we deployed a change that meant users who:
- Created a Contentsquare Account
- Were then invited to a Hotjar Account
Would be unable to login to the Hotjar Account due to a bug on the login process.
On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.
Latest Hotjar outages
Surveys not opening in Hotjar application - 8 days ago
Heatmaps: Issues Generating New Screenshots - 2 months ago
Investigating Issues with Interview Scheduling Timezones - 5 months ago
Error when fetching User Attributes - 5 months ago
Survey changes are not saving correctly - 10 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5450 services available
Integrations with
