Outage in Hotjar
Potential login issues to Hotjar
Resolved MinorIncident Report
On 22nd January 9.30am UTC we deployed a change that meant users who:
- Created a Contentsquare Account
- Were then invited to a Hotjar Account
Would be unable to login to the Hotjar Account due to a bug on the login process.
On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/28/2026 01:12PM
This incident has been resolved.
MONITORING
3 months ago - at 01/27/2026 08:53PM
On 22nd January 9.30am UTC we deployed a change that meant users who:
- Created a Contentsquare Account
- Were then invited to a Hotjar Account
Would be unable to login to the Hotjar Account due to a bug on the login process.
On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.
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