Outage in Hotjar
Heatmaps: Issues Generating New Screenshots
Resolved MinorIncident Report
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating.
Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 11/17/2025 08:34AM
This incident is resolved, and Heatmaps are working as normal.
MONITORING
6 days ago - at 11/15/2025 08:46PM
We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
INVESTIGATING
7 days ago - at 11/14/2025 08:46PM
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating.
Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
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