Outage in Hotjar

Error when fetching User Attributes

Resolved Minor
August 26, 2025 - Started 11 days ago - Lasted 1 day
Official incident page

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Outage Details

We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well an “Error when fetching User Attributes” message preventing the use of Session Filters. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 08/27/2025 08:50PM

We have identified the cause of the issue and resolved it.

Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you experience any further issues, please raise a ticket through our Help Center.

Thanks!

INVESTIGATING 11 days ago - at 08/26/2025 08:26PM

We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well an “Error when fetching User Attributes” message preventing the use of Session Filters.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

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