Outage in House of Control

Complete Control- Service Disruption

Resolved Minor

October 17, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing a service disruption in our production environment. Our technical team are working to identify, and to resolve it as quickly as possible. During this period, some services may be unavailable or experience degraded performance. We will provide updates on the progress and notify you as soon as the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions or need further information, please don’t hesitate to reach out.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/18/2024 12:54PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/17/2024 12:00PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 10/17/2024 11:24AM

The issue has been resolved. All services are now operating normally. Logged-in users can refresh their page (ctrl+f5)
Thank you for your patience. If you encounter any further issues, please reach out to our support team.

INVESTIGATING over 1 year ago - at 10/17/2024 11:17AM

We are currently experiencing a service disruption in our production environment. Our technical team are working to identify, and to resolve it as quickly as possible. During this period, some services may be unavailable or experience degraded performance.
We will provide updates on the progress and notify you as soon as the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
If you have any questions or need further information, please don’t hesitate to reach out.

Latest House of Control outages

Customer are experiencing issues with logging in - 4 months ago

Delays in emails processing - 5 months ago

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Complete Control - Ongoing System Slowness - 9 months ago

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