Outage in HouseCanary

MLS Outage - North Texas Real Estate Information Systems (NTREIS)

Resolved Minor

September 26, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an outage related to North Texas Real Estate Information Systems (NTREIS), which impacts a few MSAs in Texas, including Dallas-Fort Worth and Abilene. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

Components affected

HouseCanary Order Manager - API HouseCanary Property Explorer - Web Application HouseCanary Property Explorer - API HouseCanary Order Manager - Web Application HouseCanary Acquisition Explorer HouseCanary ComeHome

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/26/2024 09:47PM

The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.

IDENTIFIED over 1 year ago - at 09/26/2024 07:09PM

We are currently experiencing an outage related to North Texas Real Estate Information Systems (NTREIS), which impacts a few MSAs in Texas, including Dallas-Fort Worth and Abilene. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved.

We will provide an update once we have identified a resolution timeline.

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