Outage in Hoxhunt

401 error when reporting emails using the Hoxhunt add-in

Resolved Major

May 07, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue where reporting emails using the Hoxhunt add-in currently results in the following error: Hoxhunt backend returned error with code 401 - We will provide updates on the incident as our investigation progresses

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/07/2025 09:40AM

We have monitored the situation regarding this error and we can see the issue is now resolved. All users can now report emails again using the Hoxhunt add-in. If you are still experiencing issues with reporting emails, please contact support@hoxhunt.com (the issue is then unrelated to this incident).
Thank you for your understanding!

IDENTIFIED 12 months ago - at 05/07/2025 08:46AM

Our developers have identified the issue and have developed a fix. The changes will go into affect within one hour of now. We will inform via this incident when the issue should be completely resolved.

INVESTIGATING 12 months ago - at 05/07/2025 08:20AM

We are investigating an issue where reporting emails using the Hoxhunt add-in currently results in the following error:
Hoxhunt backend returned error with code 401 -
We will provide updates on the incident as our investigation progresses

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