Outage in Hoxhunt
Delivery issues in mail sending
Resolved MinorIncident Report
Summary AI Generated
Hoxhunt experienced email delivery issues that affected phishing training simulations, incident escalation emails, technical testing emails, magic links for sign-in, email verification, and welcome emails, while customers in Google environments remained unaffected. The incident lasted 3.6 hours and was resolved with a fix that restored normal email delivery functionality.
Hoxhunt is currently facing email delivery issues which our technical teams are working to fix.
Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.)
Customers in Google environments are not affected by this.
Threat forwarding emails are not affected by this as they are sent in the user's context.
Affected flows:
- Incident escalation emails (delivery will be re-tried automatically but some delay might occur)
- Automated technical testing emails (not re-tried)
- Magic links for signing in (not re-tried)
- Email verification emails (not re-tried)
- Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)
Hoxhunt Support
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 03/11/2026 03:38PM
A fix was implemented, and email delivery returned to normal little over an hour ago. This incident has now been resolved.
IDENTIFIED
about 14 hours ago - at 03/11/2026 12:07PM
Hoxhunt is currently facing email delivery issues which our technical teams are working to fix.
Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.)
Customers in Google environments are not affected by this.
Threat forwarding emails are not affected by this as they are sent in the user's context.
Affected flows:
- Incident escalation emails (delivery will be re-tried automatically but some delay might occur)
- Automated technical testing emails (not re-tried)
- Magic links for signing in (not re-tried)
- Email verification emails (not re-tried)
- Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)
Hoxhunt Support
Latest Hoxhunt outages
Temporary Delay in Insights and Cloud Export Updates - about 1 month ago
Data duplication anomaly detected - about 2 months ago
Background processing delays affecting notifications, email delivery, and links - about 2 months ago
Quizzes cannot be answered in a small number of training packages (SAT) - about 2 months ago
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