Outage in Hoxhunt
Benchmarks page on Admin portal does not load for some organizations
Resolved MinorIncident Report
Summary AI Generated
A code change caused the Benchmarks page in Hoxhunt's Admin portal to fail loading for some organizations, initially affecting the Inactive tab and later expanding to the Active tab for a smaller subset of customers. Users encountered "Could not fetch benchmarks" errors when trying to access benchmark data through the admin interface. The issue was resolved after 20.3 hours with a follow-up code release, while benchmark email deliveries and the alternative Insights portal remained unaffected throughout the incident.
We have identified an issue with the Inactive tab of the Benchmarks page on the Admin portal (https://admin.hoxhunt.com//phishing-training/benchmarks). Our developers are looking into a fix. Actual benchmark email deliveries and reports are not affected. Reports can be viewed at https://insights.hoxhunt.com/benchmark
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/07/2026 09:14AM
This incident has been resolved.
Root cause: A code change released yesterday caused certain benchmark simulations to fail loading in the admin portal. The issue was resolved in a follow-up release today.
Apologies for the inconvenience caused.
IDENTIFIED
15 days ago - at 05/06/2026 01:45PM
We are continuing to work on a fix for this issue.
IDENTIFIED
15 days ago - at 05/06/2026 01:14PM
We have identified the issue also affects the Active tab of the Benchmarks page for a smaller subset of organizations/cusotmers
Error message that appears on Active and/or Inactive tabs:
Error: Could not fetch benchmarks
Our developers are looking into a fix for the issue.
Benchmark email delivery and Reports on Insights (https://insights.hoxhunt.com/benchmark) are not affected.
IDENTIFIED
15 days ago - at 05/06/2026 01:02PM
We have identified an issue with the Inactive tab of the Benchmarks page on the Admin portal (https://admin.hoxhunt.com//phishing-training/benchmarks). Our developers are looking into a fix. Actual benchmark email deliveries and reports are not affected. Reports can be viewed at https://insights.hoxhunt.com/benchmark
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