Hoxhunt Sense experienced a 4-hour delay in Automation processing due to a database connectivity problem that caused background task processing workers to become saturated. Only the Sense product was affected; no other Hoxhunt products were impacted. The team applied an emergency fix, cleared the backlog of pending tasks, and fully restored normal operation.
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Background task processing has been fully restored and the Hoxhunt Sense product is back to normal operation. The issue was caused by a database connectivity problem that resulted in task processing workers becoming saturated. We applied an emergency fix and cleared the backlog of pending tasks. We apologise for any disruption this may have caused.
The issue has been identified and a fix is being implemented.
We are currently investigating a delay in Automation processing in the Sense product, caused by a congestion in background task processing.
Please note that this issue only affects the Sense product and no other products are impacted.
Our team is actively working to resolve the issue.
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