Outage in Hoxhunt

Accessing Hoxhunt training packages via LMS may return 404 Not found

Resolved Minor
September 19, 2025 - Started 27 days ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an issue where accessing Hoxhunt training packages via your Learning Management System may return 404 Not found error message from Hoxhunt side. Workaround is to access training packages via Hoxhunt directly. We will provide an update as soon as possible. Hoxhunt Support
Components affected
Hoxhunt
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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 09/22/2025 09:41AM

You can fix any affected SCORM-enabled Hoxhunt training packages as follows:
1. Re-export SCORM package from Hoxhunt Admin Portal > Security Awareness Training > Training Packages > [affected training package].
2. Use the exported package to update the corresponding training in your LMS.

If you have any questions or issues with the workaround, please don't hesitate to contact support@hoxhunt.com.

Hoxhunt Support

MONITORING 24 days ago - at 09/22/2025 09:28AM

A fix has been released.
We will soon provide instructions on how to fix affected SCORM-enabled Hoxhunt training packages.

Hoxhunt Support

IDENTIFIED 24 days ago - at 09/22/2025 07:56AM

The issue and its scope have been identified and reproduced by our developers. Problem occurs only with SCORM-enabled Hoxhunt training packages created after last Thursday morning UTC time on the 18th of September. SCORM-enabled Hoxhunt training packages published in your LMS before that time are unaffected.

While our developers are preparing to release a fix, please hold off creating more training packages with SCORM enabled. You can also instruct your users to access their Hoxhunt training packages directly via Hoxhunt instead of your LMS.

We will provide another update as soon as possible.

Hoxhunt Support

INVESTIGATING 27 days ago - at 09/19/2025 02:46PM

We are currently investigating an issue where accessing Hoxhunt training packages via your Learning Management System may return 404 Not found error message from Hoxhunt side.

Workaround is to access training packages via Hoxhunt directly.

We will provide an update as soon as possible.

Hoxhunt Support

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