Outage in Hoxhunt

Delivery issues in mail sending

Resolved Minor
November 25, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Hoxhunt is currently facing email delivery issues, our technical teams are working to fix this. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)
Components affected
Hoxhunt

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/25/2025 02:09PM

This incident has now been resolved. Apologies for any inconvenience caused.

MONITORING about 2 months ago - at 11/25/2025 12:26PM

Email delivery issues are declining. We are monitoring the situation.

IDENTIFIED about 2 months ago - at 11/25/2025 11:00AM

Hoxhunt is currently facing email delivery issues, our technical teams are working to fix this.

Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.)

Customers in Google environments are not affected by this.

Threat forwarding emails are not affected by this as they are sent in the user's context.

Affected flows:

- Incident escalation emails (delivery will be re-tried automatically but some delay might occur)
- Automated technical testing emails (not re-tried)
- Magic links for signing in (not re-tried)
- Email verification emails (not re-tried)
- Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)

Latest Hoxhunt outages

Background processing delays affecting notifications, email delivery, and links - 1 day ago
Quizzes cannot be answered in a small number of training packages (SAT) - 2 days ago
Delivery issues in mail sending - 9 days ago
Background task issues affecting multiple Hoxhunt components - 12 days ago
Quizzes cannot be answered in a small number of training packages (SAT) - 15 days ago

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