Outage in Hoxhunt

Issues related to training packages (SAT)

Resolved Major
December 11, 2025 - Started 13 days ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue with our SAT training packages which for part of our customers / users may result in: - Training packages not opening for users (a 404 error is shown) - Training package reminder emails not being sent We are investigating the full scope of this issue and are working on an immediate fix.
Components affected
Hoxhunt

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/11/2025 01:01PM

We are resolving this incident. After investigation it was revealed the number of training package reminder emails that were not sent due to this incident was minimal. Those users that are suppose to still receive reminder emails will be receiving them next week.
Apologies for the inconvenience.

MONITORING 13 days ago - at 12/11/2025 11:25AM

This issue is now resolved. Users that had issues with accessing training packages should now be able to access them.
We are still monitoring the training package reminder emails and we will provide an update on this soon.

IDENTIFIED 13 days ago - at 12/11/2025 10:16AM

We have identified an issue with our SAT training packages which for part of our customers / users may result in:
- Training packages not opening for users (a 404 error is shown)
- Training package reminder emails not being sent
We are investigating the full scope of this issue and are working on an immediate fix.

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