Outage in HP Anyware

Anyware Manager as a Service Outage

Resolved Major
April 10, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.
Components affected
HP Anyware Anyware Manager Enterprise (AME) HP Anyware Anyware Manager

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/10/2025 06:32PM

No further issues have been observed and system is stable.

MONITORING 7 months ago - at 04/10/2025 05:58PM

A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

IDENTIFIED 7 months ago - at 04/10/2025 05:19PM

The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure.
We are working with them to get this issue resolved.

INVESTIGATING 7 months ago - at 04/10/2025 04:49PM

We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

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