HelpDesk Chat is unavailable for some customers

HelpDesk is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and HelpDesk should be working properly. No data was lost.

We've addressed the issue that caused HelpDesk to be unavailable since 9:48 AM EDT (UTC -04:00) on Apr 25, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 30 minutes.

We've addressed the issue that caused HelpDesk to be unavailable since 9:48 AM EDT (UTC -04:00) on Apr 25, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 30 minutes.

HelpDesk is having intermittent issues. We're investigating what's causing this and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.

HelpDesk, Inbox and LiveChat are available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.

HelpDesk Chat and Reporting are not available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.

HelpDesk Chat isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.