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Outage in HubSpot

Multiple apps, including Reporting and Developer Tools, are down for some customers.

Resolved Minor
October 20, 2025 - Started 6 months ago - Lasted about 19 hours
Official incident page

Incident Report

We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We’re working with our partner, Snowflake, to resolve the issue and will share an update within 30 minutes. Only North American customers are affected. https://status.snowflake.com/incidents/gvmvnx7lyxjj Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
Components affected
HubSpot Reports

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/21/2025 08:09AM

We've addressed the issue that caused multiple apps to be partially unavailable. HubSpot is working properly and the incident has been fully resolved.

MONITORING 6 months ago - at 10/20/2025 10:25PM

We've addressed the issue that caused reporting to be partially unavailable in North America since 09:03 AM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly.

The information on this page reflects our understanding of the incident and impact at the time of the update.

IDENTIFIED 6 months ago - at 10/20/2025 09:39PM

Multiple apps, including Reporting, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

IDENTIFIED 6 months ago - at 10/20/2025 08:25PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). Only customers hosted in North America are currently impacted. We will be back with an update within an hour.

IDENTIFIED 6 months ago - at 10/20/2025 07:36PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

IDENTIFIED 6 months ago - at 10/20/2025 07:05PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

IDENTIFIED 6 months ago - at 10/20/2025 06:37PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

IDENTIFIED 6 months ago - at 10/20/2025 05:54PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

IDENTIFIED 6 months ago - at 10/20/2025 05:25PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America.
We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status).
We will be back with an update within 30 minutes.

IDENTIFIED 6 months ago - at 10/20/2025 04:46PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America.
We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes. We will be back with an update within 30 minutes.

IDENTIFIED 6 months ago - at 10/20/2025 04:11PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

IDENTIFIED 6 months ago - at 10/20/2025 03:36PM

We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025.
We continue working with our partners, Snowflake, AWS, to resolve the issue, and will share an update within 30 minutes.
Only customers hosted in North America are currently impacted. https://status.snowflake.com/incidents/gvmvnx7lyxjj

IDENTIFIED 6 months ago - at 10/20/2025 02:52PM

We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025.
We will continue working with our partner, Snowflake, to resolve the issue, and will share an update within 30 minutes.
Only customers hosted in North America are currently impacted.

https://status.snowflake.com/incidents/gvmvnx7lyxjj Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

IDENTIFIED 6 months ago - at 10/20/2025 02:11PM

We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025.
We continue working with our partner, Snowflake, to resolve the issue, and will share an update within 30 minutes.
Only customers hosted in North America are currently impacted.

https://status.snowflake.com/incidents/gvmvnx7lyxjj

IDENTIFIED 6 months ago - at 10/20/2025 01:41PM

We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We’re working with our partner, Snowflake, to resolve the issue and will share an update within 30 minutes. Only North American customers are affected.

https://status.snowflake.com/incidents/gvmvnx7lyxjj Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

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